Frequently Asked Questions

What are the Different Proofs and Editions?

Limited edition art generally has different editions or proofs.  The types of editions released are up to the artist and the publisher.  There are some industry standard terms to help you understand the differences:

  1. S/N or SN – Refers to Standard Number OR Signed and Numbered.  The SN is usually the most affordable option within limited editions.  It has the highest number of releases and takes the longest to sell out.
  2. A/P or AP – Refers to Artist Proof.  The AP is much more limited than the SN.  It usually has additional work done on the limited edition by the artist him/herself.  This could be adding finishing touches, highlights, sketching, or a number of other things to make it more collectible.
  3. P/P or PP – Refers to Publisher Proof OR Printer Proof.  The PP is also much more limited than the SN, but very similar to the AP as far as the additional work done to the painting.  Many times the PP is not even released until after the AP is sold out.
  4. H/C or HC – Refers to Hors de Commerce.  This translates to “Not for Trade.”  This is an antiquated edition, but still in use, and the translation does not work in today’s market.  Instead of boring you with the details, please note that the HC edition is very rare and not even made for all limited edition paintings.  They are historically used to only show in exhibits or galleries, but now, certain publishers do release a small amount for retail.
How Do I Determine the Framed Dimensions?

All of our frames increase the final size of the product.  Each frame is slightly different and the best way to determine exactly what the final dimensions will be is to give us a call and ask one of our Incredible Art Consultants.  We even have additional framing options that are not listed on our website.  We can also customize frames to your specifications.  Of course, these custom frames may come at an additional cost, but we want you to be happy with your product.  If for some reason we are unable to supply that perfect frame, you can always purchase the painting unframed and take care of it yourself.

What is a Stretched Canvas?

Stretched Canvas is the most typical and traditional way of purchasing artwork. The finished canvas is stretched around wood stretcher bars and stapled to get the proper size dimensions. The stretching process also helps prevent the canvas from damage such as cracking as compared to leaving it in it’s rolled state. Stretched Canvas differs from Gallery Wrap in that the Stretched Canvas is specifically designed to require a frame while the Gallery Wrap does not require a frame and is ready to hang as-is.

What is a Gallery Wrap?

A Gallery Wrap is a type of fine art presentation which is left intentionally un-framed.  The canvas is stretched across thick wood stretcher bars and then held in place with staples on the back of the wood.  This stretching process hides any unsightly staples on the back of the stretcher bars which will be placed against the wall.  Gallery Wraps have proven to be more and more popular as there is no need to spend additional money framing the piece.  Gallery Wraps differ from stretched canvas in that the stretched canvas do require frames for proper presentation.

It is still possible to frame gallery wraps if you would prefer.

What is a Lithograph?

A lithograph is a printing method which dates back more that 200 years.  It began with “stone lithography,” a process by which an artist’s work was rendered onto a stone and with the use of various solutions that either attract or repel ink, the stone essentially became a stamp which could be pressed or rolled onto paper to transfer the image.

The modern version of this technique is a process called “offset lithography”.  Before a lithograph can be produced, the image is separated into four colors: Cyan (Blue), Magenta (Red), Yellow and Black (i.e. CMYK).  Since most colors in the spectrum originate from these colors, when they are combined to varying degrees, they can reproduce most color that may be found in the original work.  For this reason, this process is also commonly referred to as “Four Color Process” printing.

Offset lithography operates on a very simple principle: ink (which is oil based) and water don’t mix.  First, each of the four separated colors are transferred to their own individual aluminum plate.  During the printing process, each plate is dampened first by water, then ink.  The ink adheres to the image area, the water to the non-image area.  The image on the aluminum plate is then transferred like a stamp onto a rubber blanket creating a negative image, then the rubber blanket is rolled across the paper to create the final positive impression of that color onto the lithograph.  When all four colors are layered onto the same paper sheet (and in proper registration) they combine to create the final image.

What is a Serigraph?

A serigraph can most easily be defined as a silk-screen or screen-print, albeit a very sophisticated and labor intensive one.  Using the original artwork as the master guide, each color is carefully hand separated into individual elements and burned onto separate screens.  The serigraph is then created by screening each color, one by one, onto the substrate (i.e. paper, canvas, etc.) thereby layering all the colors into their proper locations, pass by pass, through a process of physically pushing the ink through the openings in each of the color screens, ultimately combining to build the final image.

It is a painstaking, labor intensive and very precise technique, both in the color separating process and in the ability to keep all the screens in proper “registration” with one another throughout the lengthy process of laying down so many individual colors during multiple screen passes.

Considered a “traditional” printmaking technique because it is an analog process, serigraphy does not traditionally employ the use of a computer, but rather the careful artistic eye and technique of a master printer and color separator.

What is a Giclée Transfer?

Giclée printing (pronounced Jee-clay) is commonly considered to be the highest quality digital reproduction technique for fine art. It starts with an extremely high resolution, detailed scanning process during which the image and topography of the original artwork are captured into a digital file.  Then the giclée prints are created using specialized printers that literally spray the image onto a substrate such as canvas, paper, etc.

It is then hand trimmed and treated with a coat of varnish which protects the canvas from moderate amounts of scuffing, UV light exposure, moisture and humidity. Some editions are then hand embellished personally by, or in collaboration with, the artist in order to bring an even greater degree of depth and texture to the piece.  Embellishments are applied using colored acrylic paint that is complementary to the image, as well as a clear acrylic gel which adds texture and dimension to the original brushstrokes that are visible in the print.

Each piece is then carefully inspected for quality and upon passing inspection, goes on to be hand signed by the artist.  Once the artist signs the artwork, each piece is then individually hand numbered in accordance with the edition size.

How Do I Care For My Painting?

Your artwork will look great for generations if treated with care and follow a few simple guidelines.

Never expose any artwork to direct sunlight for an extended amount of time.  All limited edition canvas and paper artwork have a UV protective coating, but this is not enough to stop fading in the long term.  The artwork should always be stored in a temperature between 60-90 degrees Fahrenheit with an ideal relative humidity of 40%-60%.  The mediums used are designed to stand the test of time in these conditions.

Limited edition canvas can be cleaned using dusting cloths such as Swiffer Dry Sweeping cloths.  Do not use any solvent based cleaning products.

Original artwork should be cared for in even greater detail.  Originals do not have any sort of additional coatings added which means they are even more prone to fading in direct sunlight.  We recommend having professional art restoration completed if you notice anything wrong with an original piece of art.  Depending on the mediums used, even water can have negative impacts on original artwork.

Why Not Buy From Ebay or Other Unauthorized Dealers?

The Internet is known for finding deals, however, one should most definitely purchase from an authorized gallery such as to ensure the work is legit.  Although Disney does a fantastic job at enforcing copyright laws, there are just too many Disney themes and characters widely duplicated by unauthorized artists that they cannot possibly find all of it.  These fraudulent paintings often end up on Ebay, Craigslist, or the many other online art websites.  Not only is the purchaser being ripped off, but the original artist does not get paid for his/her work.  Most artwork becomes a family heirloom.  It is simply not worth the risk to invest in artwork from any source other than an authorized gallery.

What are Your Shipping Policies?

FREE SHIPPING: We offer free shipping via FedEx Ground to the continental US on all orders over $300.  Shipping on orders $300 and under will be calculated on the cart page.  Customer is responsible for shipping costs to Hawaii, Alaska, or any international orders, VAT, and other customs costs.

EXPEDITED SHIPPING: Customers may choose to expedite shipping at an extra charge.  If you choose this option, please email or call the gallery at 1-800-771-9501.

HOLIDAYS: Your order must be placed by December 12 in order to guarantee delivery before Christmas, using standard shipping.

OTHER: We recommend you have your order ship to a location where someone is physically present (home or work). Orders under $500 do not require a signature. You may also choose to have your order shipped to an authorized Fed Ex ship center (NOT a Drop Box) close to your home or work.  We recommend you first check with the facility you choose to inquire about any fees.  You can find such Fed Ex facilities by visiting this link:

What are Your Financing Options?

We offer 12-month 0% interest financing through Synchrony Financial.  You must give us a call or come into our gallery to take advantage of this offer.  It is approximately a 5 minute application process and we can usually get an immediate response, but it can take up to 3 business days depending on the credit check.  It is possible for us to utilize other Synchrony Financial terms, but they all have fees associated with using them.  The 12-month 0% interest option is the only one you will not be charged a fee to use.

Here is all the legal info we are required to show you:

Synchrony Financing is available on purchases of $500 or more.  Interest will be charged to your account from the purchase date if the promotional purchase is not paid in full within 12 months.  Minimum Monthly Payments Required.

Offer applies only to a single-receipt qualifying purchase.  No interest will be charged on promo purchases for 12 months with regular monthly payments.  Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional purchases.  For new accounts: Purchase APR is 24.95%; Minimum interest charge is $2.  Existing cardholders should see their credit card agreement for their applicable terms.  Subject to credit approval.

What is Your Layaway Policy?

We offer a No Fee 6-month layaway plan.  This plan requires a 25% down payment and then 5 equal, automatically withdrawn payments over the 6 month period.  Layaway will reserve the painting you want even if you cannot afford the full amount up front.  This way you can ensure that we don’t sell out of a painting that you want before you can afford it.  Layaway cancellations will receive store credit only.

Discounts or Coupons are not applicable to layaway purchase.

What is Your Return Policy?

Simple:  If you don’t love it, we don’t want you to keep it. If within 5 days after receiving your order you no longer wish to keep it, we’ll not only ship it back at our expense, but we’ll give you a 100% refund with no restocking fees.  Shipping & restocking fees will apply to all returns outside of the continental US.

Return Policy does not include Layaways, Originals, Discounted Products, Custom Frame Orders, or Commissioned Paintings.

We are willing to extend the return policy if you are presenting the product as a gift.  Just give us a call and speak to one of our Incredible Art Consultants if this is something you want to utilize.

Why Can’t I See the Price on Some of the Artwork?

Certain publishers have policies that prohibit us from displaying prices on our website.  Please give us a call or use the “contact us” page to discus pricing options if you are interested in one of these products.

Why are There Different Publishers if all Your Product is Licensed?

A single publisher cannot produce all of the artwork that is required to meet the demand in the world.  While it all gets final approval by the appropriate licensing department, there are different publishers that specialize in certain fields.  For example, some publishers specialize in Serigraph printing while others specialize in Lithograph printing.  You don’t need to worry about which publisher, because all have been vetted by the best in the industry.  Disney, nor Lucasfilm, are going to trust any standard publishing department.  They seek out the best in order to guarantee the best quality.

Is Purchasing Art a Good Investment?

This is a great question to ask any gallery to test their integrity. We have heard so many gallery owners brag to customers that what they are buying will be worth ten times more in years to come. We find this to be a very unethical and unprofessional response and caution you in buying from anyone who makes a statement like that. We always like to encourage the collector to purchase based on a personal investment: you love the painting and chances are it will become a family heirloom.

Although limited editions from such artists can appreciate, originals from the artist hold the greatest value since original art is completed entirely by the artist and there is only ONE original. An extra bonus is if the original ends up being published as a limited edition. Some collectors like to support a new Disney artist in hopes that their work will become more popular which often results in that artist’s works increasing in value. A great example is Rodel Gonzalez who was a new Disney artist in 2008. At that time, you could purchase one of his original Disney paintings for around $3,000. Since then, Rodel’s popularity has exploded and this same original painting which sold for $3000 would now sell for $9000. Something else galleries often will not tell you is due to the rampant frauds which are sold in today’s market, a collector may encounter some difficulties in selling a piece of artwork on their own since most intelligent buyers use caution and often prefer to purchase from an authorized reseller. With this in mind, a reseller may have to acquire the help of a gallery in order to successfully sell their piece, which often results in the gallery acquiring a percentage of the sale.

What is Your Privacy Policy?

We respect your privacy! We will not sell or exploit any information provided to us. All of your information provided is for the express purpose of processing your order. By supplying such information, we will retain only the information needed to complete your order and keep a log for our business transactions. Any information provided to us will not be shared with any other company or 3rd Party.

The information collected is as follows:

  • Name
  • Billing Address
  • Shipping Address
  • Home Phone
  • E-mail
  • IP Address

We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software from Comodo, which encrypts the information you input.

We value your continued business and will be happy to answer questions you may have in regards to this policy.

You can contact us at 1-800-771-9501.

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